NAC air curtains and accessories manufactured by Equipment NAD are guaranteed against manufacturing defects. Equipment NAD inc. and its employees are committed to supplying manufactured products of the best quality to its customers. We welcome your questions and/or comments regarding our products.
Equipment NAD offers a limited warranty on parts and assembly of its NAC air curtains and accessories for a period of five (5) years from the date of purchase, (The invoice from the manufacturer or distributor is proof of the date of purchase.) provided the parts were carefully maintained, installed and used according to the guidelines set forth by the manufacturer.
Equipment NAD will correct by way of repairs or replacement, to be determined by manufacturer and at no charge to the customer, any defects to its products, provided we were notified in writing of the defect. The request must have been made prior to the end of the warranty period. Equipment NAD reserves the right to inspect or to have inspected by an authorized representative, defective products on site (installed) before authorizing repairs or replacement.
Any repairs or replacements will be F.O.B. Equipment NAD inc. all shipping charges will be the responsibility of the customer. Parts and assemblies not supplied by Equipment NAD are not covered by this warranty.
In the case that equipment must be returned to the manufacturer, the customer must first request an authorization return number and the packaging must be identified by this number. Any returns not bearing an authorization return number will be refused upon reception at Equipment NAD.
This warranty is invalid if the equipment has been modified in any way or shows signs of abuse.
Equipment NAD inc. will not honor any expenses or responsibility for repairs done by a third party without written consent by its representative.
If Equipment NAD determines that the problem with its equipment is not caused by a manufacturer's defect, the customer will be responsible for any expenses.
Equipment NAD is under no obligation to honor the warranty if it has not received complete payment for the air curtain in question.
The warranty does not cover, including but not limited to:
Notwithstanding the above clauses, the responsibility of Equipment NAD inc. for all losses or damage resulting from the sale of its equipment or parts by virtue of the present agreement, including but not limited to, allegations of violations to the warranty, violations of the contract, negligence or responsibility shall be restricted to, at the discretion of Equipment NAD inc. to the original purchase price or the replacement of the unit for which a claim has been approved. Equipment NAD shall not be held responsible for losses or damages direct or indirect resulting from sales of Equipment NAD inc. equipment by virtue of this agreement.
Under no circumstances shall Equipment NAD be held responsible for indirect damages whatsoever, including loss of material, damages to the building, its content or to occupants.
The present warranty supersedes all other warranties, responsibilities, declarations, or obligations of Equipment NAD inc. written or verbal, expressed or implied. No implicit warranty can surpass the five years intended by this document. No representative, distributor or retailer is authorised to modify the warranty. This warranty provides specific legal rights. You may have others that vary according to province. The present warranty does not exclude or restrict these rights but coexists with them.
For any claim write to the retailer where the product was purchased, describing the problem in detail. If the retailer no longer exists, you are not satisfied with the service you obtained or you have purchased your product directly from the manufacturer, send a copy of your invoice with a detailed description of the problem to: